Power Faster, More Responsive Service Defining the Future of Client Service

QBOS is a fully integrated business platform creating better informed agents who deliver a higher level of customer service with greater consistency at a lower cost.

Our solution provides the tools to meet increasing customer demands while generating revenue and increasing profitability.

• Capture service requirements and turn them into intelligent, automated processes that reduce costs and rapidly deliver the best possible service experience.
• Empower key collaboration across front and back offices
• Obtain deep visibility into customer service tasks with our advanced analytics
• Convert service centers into profit centers with our real-time analytics – automatically make the most appropriate sales and retention offers.
• Increase the consistency of communication across all channels and automatically route interactions to ensure conversations can be initiated and completed in the most appropriate channel.
• Create customer communities and create the business' private social network to inspire collaboration, information cross-sharing and innovation.
• Easily connect with popular Web communities such as Twitter, Facebook and Linkedin as well as Google, Microsoft and Yahoo maps.
• Enable clients and agents to use favorite mobile devices to stay on top of issues, view latest performance metrics and fine tune service operations.